Privacy Policy
Last updated on April 22, 2025
Contact Details
Our website and services are offered and managed by:
SNDQ BV
Joossensgang 8
2060 Antwerp
Phone: +32 (0)3 375 66 77
Email: info@sndq.be
VAT: BE0766.825.679
Contact details of our privacy officer:
Ben Pintens
Joossensgang 8
2060 Antwerp
Phone: +32 (0)3 375 66 77
Email: dpo@sndq.be
Introduction
General
SNDQ (hereinafter "We" or "Our" or "Us") understands that your privacy is important to you and that you are concerned about how your personal data is used. We respect and value the privacy of everyone who visits our website or uses our services. We only use your personal data as described here and in accordance with our obligations and rights under applicable privacy legislation.
This Privacy Policy applies when we act as data controller for the processing of personal data, in other words, when we determine the purposes and means of processing that personal data. This happens when you visit our website and/or when you use our services.
Please read our Privacy Policy carefully so that you understand it.
What is personal data?
Personal data is defined in the GDPR as any information about a natural person who can be directly or indirectly identified. This can include obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data and other online elements.
Use of Personal Data
When visiting our website, creating an account, starting a trial period, requesting a brochure, filling out the contact page, or through other features of our website, you leave certain personal data with us. You may have also provided data to us by phone. We collect, store and use only the personal data that you directly provide or that is clearly intended to be processed by us.
We use the following data:
- Name and address details;
- Phone number;
- Email address;
- Other contact details;
- Login credentials;
- Payment details;
- IP address;
- VAT number;
- Other data you provide to us.
We use this data for the following purposes:
- Providing access to our website www.sndq.be and app.sndq.be;
- Using functionalities on our website;
- Offering our services;
- Contacting you when requested;
- Making phone contact regarding the trial period (1 to 2 weeks after the start of the trial period we will contact you by phone; and after the trial period, to check if you wish to continue using our services);
- Gaining insight into the use of our website;
- Improving and evaluating our website and services;
- Providing access to app.sndq.be where you can access your administration.
Security of Personal Data
We take appropriate technical and organizational security measures to limit misuse of and unauthorized access to your personal data. We use strict security procedures and access control. SNDQ also uses secure connections (Secure Sockets Layer or SSL), which protects all information between you and the website.
Retention Period
We do not retain the data provided longer than necessary to achieve the purposes mentioned in this privacy and cookie policy. We apply the legal retention period of 7 years, depending on the data and documents. This retention period only applies to data that must be kept for so long under tax legislation. Other data we retain for 1 year after the end of the agreement (for example after you have cancelled, or decided not to extend your trial period).
Confidentiality & Disclosure to Third Parties
We treat your personal data confidentially. The personal data we collect through our website is not provided to third parties for direct marketing purposes of these parties. Furthermore, we will not provide the data you have provided to other parties, unless this is necessary in the context of the execution of the agreement or we are permitted or obliged to do so by law. These parties are processors.
A processor is a natural or legal person who processes personal data at our request or on our behalf. We may sometimes enter into a contract with this party to deliver certain products and/or services.
In other words: we use processors because this is necessary for service provision. In this case, we will enter into a written agreement with the processor ensuring the security of your personal data. The processor always acts according to our instructions.
We use the following categories of processors:
- Companies engaged for marketing purposes;
- Companies engaged for ICT technical support and hosting purposes;
- Companies engaged for administrative purposes (e.g. CRM system);
- Companies engaged for communication purposes (e.g. live chat on the website);
- Companies engaged for logistics purposes (e.g. order picking, delivery, etc.);
- Companies engaged for analytical purposes;
- Companies engaged for payment purposes.
Cookies
The SNDQ website uses cookies. Cookies are also placed through third parties engaged by SNDQ. You are free to disable cookies through your browser. You can find out where to disable cookies via your browser's help function. Please note that it is possible that our website may not function optimally.
Third Party Websites
The privacy and cookie policy does not apply to third party websites that are linked to our website. We therefore cannot guarantee that these websites handle your personal data in a reliable or secure manner. We advise you to read the privacy policy of third party websites before you visit them, or enter your personal data there, for more information on how they handle your data.
Your Rights Regarding Your Personal Data
When you have provided us with personal data, you have the right to ask us for access to and correction, deletion or in some cases objection to decisions based on automated processing, restriction or transfer of your data. You can submit this request by contacting us via our contact page. To prevent misuse, we may ask you to identify yourself. In many cases you can also view or modify your own data when logged in.
Changes to this Privacy and Cookie Policy
SNDQ may change this privacy and cookie policy from time to time. Changes will be published on this website. It is therefore advisable to regularly consult this privacy and cookie policy so that you are aware of these changes.
Data Protection Authority
If you believe that our processing of your personal data is in violation of data protection legislation (GDPR), you have the right to file a complaint with a supervisory authority responsible for data protection. In Belgium, the supervisory authority is the Data Protection Authority (GBA).
Contact details GBA:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
contact@apd-gba.be
https://www.gegevensbeschermingsautoriteit.be
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